Frequently Asked Questions

Where do you ship to?
We ship Australia-wide to residential, business and some PO Box addresses. Large or heavy items may be restricted to street addresses only.

How much is shipping?
Shipping costs are calculated at checkout based on the size, weight and destination of your order. You will see the final shipping price before confirming payment.

How long will my order take to arrive?
Most orders are dispatched within 1–2 business days. Delivery time is usually 2–7 business days depending on your location.

Which couriers do you use?
We use trusted carriers such as Australia Post and national courier partners. The carrier is chosen automatically based on your order size and delivery address.

Will I get tracking details?
Yes. Once your order leaves our warehouse you’ll receive an email with tracking information.

What payment methods do you accept?
We accept major credit/debit cards, PayPal and other secure online payment options shown at checkout.

Can I change or cancel my order?
If you need to make changes, contact us as soon as possible. If the order hasn’t been packed or shipped yet, we can usually update it.

Do you charge any extra fees?
No hidden fees. The total shown at checkout includes the cost of your items, shipping and GST where applicable.

I didn’t receive my order confirmation email. What should I do?
Check your junk/spam folder first. If it’s not there, contact us and we can resend the confirmation.

What is your returns policy?
If you receive a faulty, damaged or incorrect item, contact us within 30 days. We will arrange a replacement, credit or refund in line with Australian Consumer Law.

Can I return a part if I ordered the wrong item?
If the item is unused and in its original packaging, we may be able to accept a return or exchange. Please contact us first so we can confirm the options.

Who pays for return shipping?
If the item is faulty or incorrect, we will cover reasonable return shipping costs. For change-of-mind returns, the customer is usually responsible for return postage.

Are your products covered by warranty?
Yes. Most items include a manufacturer’s warranty. Warranty periods vary by product, and details are shown on the individual product page.

How do I know if a part will fit my caravan?
Each product page lists key measurements and fitment information. Compare these with your existing part. If you’re uncertain, send us photos and measurements and we’ll help confirm compatibility.

Can you help me choose the right component?
Yes. Our team has experience with caravan components and can guide you to the correct part. Contact us with your caravan make, model, year and clear photos.

Are your parts genuine or aftermarket?
We stock both genuine and high-quality aftermarket parts. The product description will indicate which type it is.

Do you offer installation?
We do not install parts ourselves. For safety, we recommend a qualified mechanic or caravan repairer for installation.

Do I need an account to place an order?
You can checkout as a guest, but creating an account makes it easier to view order history, save addresses and track deliveries.

How can I check the status of my order?
Log in to your account and view “My Orders” for real-time updates. Tracking details are emailed as soon as your order ships.

How can I contact you?
Visit our Contact page to send us a message. Our support team is available during business hours and happy to assist.

Are all items on the website in stock?
Most products listed as “In Stock” are available in our warehouse or from local suppliers. Items on backorder will show an estimated restock date.

Do you have a physical store?
We operate from Australia as an online store. This allows us to offer competitive prices and a wider product range with fast shipping.

Do you offer trade or bulk pricing?
Trade enquiries are welcome. Contact us with your business details and product needs for a customised quote.